Based in Cirencester, the Smart TMS Patient Support Team work behind the scenes to ensure the best patient care possible.
Although you aren’t likely to meet them face to face, they will be at the end of the phone or an email away should you need them at any point throughout your treatment.
Patient Care Manager
As Patient Care Co-Ordinator, Melanie follows the progress of every patient in each of our clinics, liaising with GPs, psychiatrists and the Smart TMS care teams. She also oversees the small team of patient advisors to make sure your treatment journey is as smooth as possible.
You are most likely to speak to Melanie once you’ve had your first course of treatment. She will be there to help you book a review if needed, subsequent treatment courses and any aftercare packages you choose. A fan of a good list (or 10), your care is Melanie’s main concern and she enjoys hearing the change in the voices of the patients who have recovered from debilitating mental health conditions.
NHS Patient Advisor
Nicola has worked in a number of roles within Smart TMS, managing the Cirencester Head Office, managing HR and being the PA to our CEO, Gerard.
As our CQC Registered Manager, Nicola is responsible for ensuring our patients have their needs met in line with all legislation. A meticulous problem solver, Nicola has safety and wellbeing at the forefront of everything she does and enjoys visiting each clinic to work alongside the practitioners.
Gerard’s background is in finance and he has worked extensively within the healthcare sector in a number of different companies.
He is actively involved in representing Smart TMS in the media, where is he an expert spokesperson on Transcranial Magnetic Stimulation and the conditions it can help to treat.
He has been key to driving the company’s expansion from its initial location in London, building a network of locations across the UK and Ireland.
Based at Smart TMS’s head office in Gloucestershire, Gerard is committed to ensuring high standards of patient care throughout.